Privacy Policy

Antrim Community Support Hub is committed to protecting your privacy and handling your personal information responsibly.

 

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, make a donation, choose to Gift Aid your donation, or purchase tickets for one of our events.

 

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

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1. Who we are

 

Antrim Community Support Hub is the organisation responsible for your personal information collected through this website.

If you have any questions about how we use your personal information, please contact us using the details provided on our website.

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2. What personal information we collect

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Depending on how you interact with us, we may collect:

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• Your name

• Email address

• Telephone number

• Postal address

• Information contained in messages you send to us

• Donation details, including the amount and date of your donation

• Gift Aid information and declarations

• Event ticket and booking information

• Any other information you choose to provide to us
   

We only collect information that we reasonably need for the purpose for which it is being provided.

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3. How we collect your information

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We may collect personal information when you:

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• Use our Contact Us form

• Email us directly

• Make a donation through our website

• Complete a Gift Aid declaration

• Purchase tickets for one of our fundraising or other events through our website

• Contact us or otherwise communicate with us in connection with our activities
   

4. How we use your information

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We use personal information for the following purposes:

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Contact Us and email enquiries

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If you contact us through our website or by email, we use the information you provide to:

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• Respond to your enquiry

• Communicate with you about your enquiry

• Take any appropriate action arising from your enquiry

• Keep a record of correspondence where this is necessary for our legitimate organisational purposes
   

Donations

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If you make a donation through our website, we use your information to:

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• Process and acknowledge your donation

• Maintain appropriate financial and accounting records

• Communicate with you about your donation where necessary

• Meet our legal and regulatory obligations
   

Gift Aid

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If you choose to make a Gift Aid declaration, we collect and retain the information required to administer your Gift Aid declaration and make claims to HM Revenue & Customs (HMRC).

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We must retain appropriate records linking Gift Aid declarations to donations so that we can demonstrate that claims are valid. HMRC requires charities to maintain an auditable record of Gift Aid declarations and donations.

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Event tickets

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If you purchase tickets through our website, we use your information to:

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• Process your ticket purchase

• Provide confirmation and information relating to the event

• Maintain appropriate financial records

• Manage attendance and event administration

• Contact you if there is an important change or cancellation relating to the event
   

5. Our lawful bases for using your information

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Under the UK GDPR, we must have a lawful basis for processing personal information.

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Depending on the circumstances, we may rely on:

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Contract – where processing your information is necessary to provide something you have requested or purchased from us, such as processing an event ticket purchase.

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Legal obligation – where we are required to process or retain information to comply with a legal requirement, including appropriate financial, accounting and Gift Aid records.

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Legitimate interests – where processing is reasonably necessary for the proper administration and operation of Antrim Community Support Hub, such as responding to enquiries, maintaining appropriate records and administering our fundraising activities. Where we rely on legitimate interests, we consider the impact on your privacy and ensure that our interests do not override your rights.

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Consent – where we ask for your consent to use your information for a particular purpose. Where we rely on consent, you can withdraw it at any time.

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We will not use your personal information for a new purpose that is incompatible with the purpose for which it was originally collected without providing appropriate information and, where necessary, obtaining your consent.

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6. Direct marketing

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We will not use your personal information for direct marketing simply because you have contacted us, purchased a ticket or made a donation.

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Where we send electronic marketing communications, we will ensure that we have an appropriate lawful basis and comply with applicable privacy and electronic communications laws.

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You can unsubscribe from marketing communications at any time.

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7. Who we share your information with

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We do not sell, rent or trade your personal information.

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We may share information with trusted organisations or service providers where this is necessary to operate our website and activities.

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These may include:

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• Our website hosting or website management provider

• Online donation/payment providers

• Event ticketing and payment providers

• Our email or communication service providers

• HM Revenue & Customs, where required for Gift Aid

• Professional advisers or authorities where we are legally required to do so
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Where another organisation processes personal information on our behalf, we take reasonable steps to ensure that it handles that information appropriately and in accordance with applicable data protection requirements.

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8. Payments

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Payments made through our website may be processed by a third-party payment provider.

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Where you make a donation or purchase an event ticket, payment card details are normally processed directly by the relevant payment provider rather than being stored by Antrim Community Support Hub.

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You should refer to the privacy information provided by the relevant payment provider for further information about how it processes your payment information.

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9. How long we keep your information

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We only keep personal information for as long as we reasonably need it for the purpose for which it was collected, or for as long as we are legally required to keep it.

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For example:

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• General enquiries and correspondence will normally be retained only for as long as necessary to deal with the enquiry and maintain an appropriate record.

• Donation and financial records will be retained for the period required for accounting, legal and regulatory purposes.

• Gift Aid records will be retained for the period required by HMRC.

• Event booking information will normally be retained for as long as reasonably necessary for event administration and financial record keeping.
   

When information is no longer required, we will securely delete it or otherwise dispose of it appropriately.

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10. Keeping your information secure

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We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

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However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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11. Your rights

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Under UK data protection law, you may have the right to:

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• Ask us for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain types of processing, including direct marketing

• Withdraw consent where we rely on consent as our lawful basis

• Request the transfer of certain personal information to another organisation where the right to data portability applies
   

Some of these rights are subject to legal conditions and exemptions. For example, we may need to retain certain information because we are legally required to do so.

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If you wish to exercise any of these rights, please contact us using the contact details on our website.

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12. Complaints

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If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

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You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent data protection regulator.

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Information about making a complaint can be found on the ICO website at:  Information Commissioner's Office (ICO)

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13. Cookies

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Our website may use cookies and similar technologies to ensure that the website functions properly and, where applicable, to understand how visitors use our website.

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Where cookies require your consent, we will ask for this before placing them on your device.

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Please see our Cookie Policy for further information.

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14. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our activities, the information we collect, our service providers or changes in data protection requirements.

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The latest version will always be made available on our website, together with the date it was last updated.

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15. Contact us

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If you have any questions about this Privacy Policy or how Antrim Community Support Hub handles personal information, please contact us at:

• Address: 2nd Floor, Farranshane House, 1 Ballygore Road, Antrim, BT41 2RN

• Phone: 07533 155654

• Email: antrimhub@outlook.com

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​Last updated: August 2026

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